Privacy Policy — kokozino

01 Data We Collect

kokozino collects personal data only to the extent necessary to provide a secure, compliant, and high-quality gaming and betting service. We do not collect personal data beyond what is required for the purposes outlined in this Policy. The categories of personal data we may collect are set out below.

Registration Data

When you create a kokozino account, we collect the information you provide directly in the registration form. This includes your full legal name, date of birth, residential address (including city, district, and postal code within Bangladesh or elsewhere), email address, and mobile phone number. This data is required to verify your identity, confirm your eligibility to use the platform, and maintain your player account.

Identity Verification Data

As part of our Know Your Customer (KYC) process — which is a standard requirement for online gaming and financial services platforms — we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect a utility bill, bank statement, or other document confirming your residential address. This data is used solely for identity and age verification purposes.

Financial Transaction Data

When you make a deposit or withdrawal on kokozino using any accepted payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), we collect the transactional details associated with that payment. This includes the payment method type, transaction reference number, amount (in BDT), timestamp, and the name registered to the payment account. We do not store full card numbers or mobile banking PINs — these are handled entirely by the respective payment providers through encrypted, secure connections.

Gaming and Betting Activity Data

We record your activity on the kokozino platform, including games played, bets placed, wagers, outcomes, session duration, bonus usage, and account balance history. This activity data is necessary for account management, dispute resolution, fraud detection, and compliance with responsible gaming obligations.

Technical and Device Data

When you access kokozino, we automatically collect certain technical information about the device and connection you use. This includes your IP address, browser type and version, operating system, device identifier, screen resolution, time zone (typically Bangladesh Standard Time, UTC+6), referring URL, and pages visited on the platform. This data helps us maintain platform security, optimise the user experience across devices, and detect unusual access patterns that may indicate fraud or unauthorised account access.

02 How We Use Your Data

kokozino uses the personal data we collect only for clearly defined, legitimate purposes. We process your data on the basis of contract performance (to deliver the service you signed up for), legal obligation (to comply with anti-money laundering and age verification requirements), legitimate interest (to maintain platform security and improve our service), and — where required — your explicit consent.

• Account creation and management: Your registration data is used to create and maintain your player account, authenticate your identity at login, and ensure only you can access your account and funds.
• Identity and age verification: KYC documents are used to confirm that you are who you say you are and that you meet the minimum age requirement of 18 years. This is a legal and operational necessity for any real-money gaming platform.
• Payment processing: Financial transaction data is used to process deposits and withdrawals accurately and to reconcile your account balance. It also forms part of our anti-money laundering monitoring obligations.
• Platform security and fraud prevention: Technical and device data, combined with gaming activity records, is used to detect and investigate suspicious account activity, unauthorised access attempts, duplicate accounts, and potential fraud or collusion.
• Responsible gaming compliance: Your gaming activity data is monitored to identify patterns that may indicate problem gambling behaviours. This enables us to apply responsible gaming tools such as deposit limits, session alerts, and self-exclusion in a timely and appropriate manner.
• Customer support: Communications data (including support ticket content and email correspondence) is used to investigate and resolve queries, complaints, and disputes raised by players.
• Promotions and personalisation: Where you have consented to marketing communications, we may use your gaming preferences and activity history to personalise promotional offers relevant to the games and betting markets you enjoy on kokozino. You can withdraw this consent at any time by contacting support.
• Legal and regulatory compliance: We retain and process data as required by applicable anti-money laundering laws, financial regulations, and any lawful request from a competent authority.

03 Cookies & Tracking

kokozino uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform. A cookie is a small text file placed on your device by a website server when you visit that site. Cookies allow the site to remember information about your visit, such as your preferred language, session state, and login status.

Types of Cookies We Use

• Essential cookies: These are strictly necessary for the kokozino platform to function. They enable core features such as secure login sessions, account authentication, game loading, and shopping-cart-equivalent session handling for deposit flows. The platform cannot operate without these cookies and they cannot be disabled.
• Analytical cookies: These cookies collect aggregated, anonymised information about how players use the kokozino platform — which pages are visited most often, how long players spend on each section, and where they navigate from. This data helps us identify usability improvements and technical performance issues.
• Functional cookies: These remember your preferences and settings — such as your chosen currency display (BDT), notification preferences, and last-played game category — so you do not have to re-enter them on each visit.
• Security cookies: These help detect and prevent fraud and unauthorised account access by monitoring session integrity, flagging unusual login locations, and supporting our device recognition system.

Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling essential cookies will prevent you from logging into your kokozino account and using the platform's core features. Instructions for managing cookies are available in the Help section of all major browsers including Chrome, Firefox, Safari, and Edge.

04 Data Sharing & Disclosure

kokozino does not share your personal data with third parties except in the specific, limited circumstances described in this section. All third parties with whom we share data are required to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards.

Payment Service Providers

To process your deposits and withdrawals, we share necessary transactional details with the payment providers you choose to use: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each of these providers operates under its own privacy policy and data security framework. kokozino shares only the minimum data required to complete each transaction.

Game Studios and Technology Providers

The games available on kokozino are powered by third-party studios including Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi. When you play a game provided by one of these studios, certain session data (such as your player ID, wager amount, and game result) is transmitted to that studio's servers for the purpose of delivering the game. This data is used only for game delivery and integrity purposes — studios do not receive your full personal profile, identity documents, or payment method details.

Regulatory and Legal Authorities

kokozino may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in response to a lawful request, court order, or legal obligation. This includes situations where we are required to report suspicious transactions under applicable anti-money laundering regulations. We will disclose only the minimum data required to satisfy the legal obligation.

Fraud Prevention and Security Partners

We may share technical and account data with specialist fraud prevention and identity verification service providers for the purpose of detecting, investigating, and preventing fraudulent activity, money laundering, and other forms of abuse on the kokozino platform. These providers act as data processors under our instruction and are contractually bound to maintain data confidentiality.

05 Data Retention

kokozino retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following principles guide our data retention practices.

• Active accounts: Personal data associated with an active player account is retained for the duration of the account's active status plus a minimum post-closure retention period as described below.
• Closed accounts: Following account closure — whether initiated by the player or by kokozino — we retain identity verification documents, transaction records, and account activity logs for a minimum of five (5) years from the date of closure. This retention period is required to satisfy anti-money laundering record-keeping obligations and to enable investigation of any disputes or legal claims that may arise after closure.
• Dormant accounts: Accounts that have been inactive for 12 consecutive months are classified as dormant. Player data associated with dormant accounts is retained under the same terms as active accounts during the dormancy period and for the applicable post-closure period thereafter.
• Marketing preferences: If you have consented to receive marketing communications from kokozino, we retain your marketing preferences until you withdraw consent. Upon withdrawal of consent, your details are removed from active marketing lists promptly, though they may remain in suppression lists to ensure no further communications are sent.
• Support communications: Customer support correspondence (emails, chat transcripts) is retained for a minimum of two (2) years from the date of the interaction to support dispute resolution and service quality review.

When personal data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

06 Data Security

kokozino applies industry-standard technical and organisational security measures to protect the personal data we hold against unauthorised access, accidental loss, destruction, disclosure, or alteration. Our security framework includes the following key measures.

• 256-bit SSL/TLS encryption: All data transmitted between your device and the kokozino platform is protected using 256-bit SSL/TLS encryption. This applies to account login, registration, payment flows, and all other platform interactions. You can verify this by checking for the padlock icon and "https" in your browser's address bar when visiting kokozino.club.
• Access controls: Access to personal data within kokozino's internal systems is strictly limited to authorised personnel who require it to perform their job functions. Access is governed by role-based permissions and is subject to regular review.
• Password protection: Account passwords are stored in hashed form using a cryptographic hashing algorithm. Plain-text passwords are never stored. kokozino staff cannot view your password and will never ask you to provide it.
• Session monitoring: Active login sessions are monitored for anomalous behaviour patterns. Suspicious sessions — such as those originating from an unusual geographic location or device — may trigger an automatic security review or temporary account hold pending verification.
• Data minimisation: We collect only the data that is genuinely necessary for each stated purpose. We do not retain data in excess of our operational and legal requirements.

Despite our best efforts, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, kokozino will notify affected players without undue delay and take all reasonable steps to mitigate the impact of the breach.

07 Your Privacy Rights

As a player on the kokozino platform, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and include your registered name and account email address so we can verify your identity before processing your request.

• Right of access: You have the right to request a copy of the personal data kokozino holds about you. We will provide this information in a clear and readable format within a reasonable timeframe following a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please note that changes to core identity data (name, date of birth) may require supporting documentation to verify the correction.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to legal retention obligations — for example, transaction records required under anti-money laundering regulations cannot be erased on request. Where deletion is possible, we will confirm the data has been removed within the applicable timeframe.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute about the accuracy of your data, or where you have objected to processing and we are assessing whether our legitimate interests override yours.
• Right to data portability: Where processing is based on your consent and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where our processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You have the right to object to the processing of your personal data for purposes based on kokozino's legitimate interests. We will cease that specific processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for the establishment, exercise, or defence of legal claims.

08 Policy Updates & Contact

kokozino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by displaying a prominent notice on the platform or by sending a notification to your registered email address. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.

Continued use of the kokozino platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data kokozino holds about you, please contact our support team. We are available around the clock on Bangladesh Standard Time (BST, UTC+6).

Email (plain text — not a clickable link): [email protected]

Please include "Privacy Policy Enquiry" in the subject line of your email and provide your registered account name and email address so we can locate your account and respond accurately to your request.