kokozino is committed to providing a safe, fair, and enjoyable gaming environment for all adult players in Bangladesh. Our responsible gaming framework gives you full control over your gambling activity — including deposit limits, time-out features, and self-exclusion tools — so you can always play within your means and within your limits.
Important Notice: Gambling is intended for adult entertainment only. kokozino strictly enforces an 18+ age policy across all products and services. If you believe gambling is negatively affecting your life or the life of someone you care about, please read this page in full and contact our support team immediately at [email protected]. Help is always available.
At kokozino, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should always be an enjoyable leisure activity, never a source of financial hardship, emotional distress, or harm to personal relationships. Our responsible gaming programme is designed to give every player in Bangladesh the tools, information, and support they need to stay in control of their gambling at all times.
We recognise that a small number of individuals may develop problematic gambling behaviours over time. kokozino takes this seriously. We invest in systems that allow us to monitor player behaviour, identify early warning signs, and intervene proactively when a player may be at risk. We also make it straightforward for players to access self-management tools without needing to speak to anyone or justify their decision.
Our responsible gaming commitments include: enforcing strict age verification before any real-money play begins; providing meaningful player control tools that work immediately when activated; training our support staff to respond empathetically to players who raise concerns about their gambling; and maintaining transparent communication about the risks associated with gambling. We review and improve our responsible gaming framework on an ongoing basis.
Our Pledge: kokozino will never encourage a player to gamble beyond their means. We will never use aggressive marketing tactics targeted at vulnerable players. We will always prioritise player wellbeing over short-term commercial gain.
Access to the kokozino platform — including all casino games, sports betting, live casino products, and any other real-money feature — is strictly restricted to individuals who are aged 18 years or older. This is a non-negotiable requirement with no exceptions. Players under the age of 18 are not permitted to register an account, deposit funds, or participate in any gambling activity on kokozino under any circumstances.
Every player who registers on kokozino is required to complete an identity verification (KYC) process before being permitted to make a real-money deposit or withdrawal. As part of this process, we require a copy of a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows your full name and date of birth. We cross-reference the date of birth against your registration details to confirm that you meet the 18+ requirement.
In some cases, we may request additional age verification documentation if we have any doubt about a player's age — for example, if the account holder's playing patterns are inconsistent with adult behaviour, or if a concern is raised by a third party. We reserve the right to suspend an account and withhold funds pending age verification at any point during the account's lifetime.
If at any point we determine — or have reasonable grounds to suspect — that a player is under the age of 18, we will immediately suspend the account, freeze all funds in the account, and investigate the matter. Any deposits made by an underage player will be refunded to the original payment method after investigation. Any winnings accumulated during an underage play session will be forfeited.
Zero Tolerance: Attempting to register on kokozino while under the age of 18, or knowingly assisting a minor to do so, is a serious violation of our Terms & Conditions and may constitute a criminal offence under applicable Bangladeshi law. kokozino will cooperate fully with any law enforcement investigation into underage gambling on our platform.
Problem gambling — also known as gambling disorder — is a condition in which a person's gambling behaviour causes significant disruption to their daily life, relationships, finances, or mental health. It can develop gradually and may not be immediately obvious to the person experiencing it. Recognising the warning signs early is the most important step towards regaining control.
The following are common warning signs that gambling may have moved from a recreational activity to a problematic pattern. If you answer "yes" to three or more of these questions, we strongly encourage you to use the player control tools described on this page and to reach out to our support team for guidance.
You Are Not Alone: Problem gambling affects people from all walks of life regardless of income, education, or background. Acknowledging that there may be a problem is the first and most important step. kokozino's support team is trained to handle these conversations with complete discretion and without judgement.
kokozino provides a comprehensive set of self-management tools that allow you to set limits on your gambling activity, take a break, or restrict your access to the platform. These tools are available to all registered players and can be activated through your account settings or by contacting our support team at [email protected]. All limits and restrictions take effect immediately upon activation.
We strongly encourage all players — not just those experiencing difficulties — to make use of these tools as part of a healthy, controlled approach to gambling. Setting a deposit limit before you begin playing is one of the most effective ways to ensure that gambling remains a form of entertainment rather than a financial burden.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, you will not be able to deposit further funds until the limit period resets. Requests to decrease a deposit limit take effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period.
Set a maximum duration for each individual gaming session. When your session time limit is reached, you will receive an on-screen notification and will be automatically logged out of the platform. This tool helps prevent extended, unplanned playing sessions.
Set a maximum net loss amount over a defined period (daily, weekly, or monthly). Once your loss limit is reached, you will be unable to place further bets until the limit period resets, regardless of your account balance. Decreases take effect immediately; increases require a 7-day review period.
Set a regular reminder interval (e.g., every 30, 60, or 90 minutes) during which a message will appear on screen displaying how long you have been playing and your net session result. Reality checks encourage mindful gaming and help you stay aware of time and spending during a session.
Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but you will be unable to log in or access any gambling features. Your funds remain safe in your account throughout the time-out period.
If you need a longer break or wish to stop gambling entirely, activate a self-exclusion period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully suspended and you will not receive any promotional communications from kokozino. See the full self-exclusion section below for details.
How to Activate: All player control tools can be activated by contacting our support team at [email protected] with your account details and the specific tool or limit you wish to apply. Our team will action your request immediately and confirm by return email. We aim to process all responsible gaming requests within 1 hour during normal support hours (Bangladesh Standard Time, UTC+6).
Self-exclusion is the most comprehensive player protection tool available on kokozino. It is designed for players who recognise that they need to step away from gambling entirely for an extended period, or permanently. When you self-exclude, your kokozino account is suspended and all access to gambling features is blocked for the duration of the exclusion period you select.
Once self-exclusion is activated, your account is suspended immediately. You will not be able to log in, deposit, withdraw, or access any game. Any pending withdrawal requests at the time of exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, or Upay) within the standard processing timeframe. Remaining account balances will be returned to you.
During your self-exclusion period, kokozino will remove you from all marketing lists. You will not receive any promotional emails, SMS messages, or push notifications. We will take all reasonable technical steps to prevent you from creating a new account on kokozino using the same identity or contact details during your exclusion period.
For exclusion periods of 6 months, 1 year, and 3 years, you may request to reopen your account after the exclusion period has fully elapsed. Reactivation is not automatic — you must make a written request to [email protected]. Before reactivation is approved, you will be required to complete a responsible gaming acknowledgement and undergo a brief review by our support team. There is a minimum 24-hour cooling-off period between your reactivation request and account reinstatement. Permanent exclusions cannot be reversed.
Attempting to Circumvent Self-Exclusion: Attempting to create a new account on kokozino while an existing self-exclusion is active is a violation of our Terms & Conditions. If we identify such an attempt, the new account will be immediately suspended and any deposited funds will be returned after investigation. We take circumvention attempts seriously and treat them as a safeguarding matter.
If you are concerned about your own gambling or that of someone close to you, there are resources available that can provide confidential guidance, counselling, and practical support. kokozino encourages all players experiencing difficulties to seek help proactively — addressing a gambling problem early is far easier than addressing it after it has escalated.
Our support team is available around the clock, seven days a week, on Bangladesh Standard Time (BST, UTC+6). They are trained to handle responsible gaming conversations with empathy and without judgement. You can reach them at [email protected] (plain text — not a clickable link). In your email, please use the subject line "Responsible Gaming Request" and include your registered account name so our team can assist you quickly and confidentially.
One of the most effective steps you can take is to speak honestly with a trusted family member, close friend, or religious adviser about your concerns. Sharing the reality of your situation with someone who cares about your wellbeing can provide both emotional relief and practical accountability. If you are worried about admitting the full extent of a problem, consider writing down your feelings before starting the conversation.
Psychological counselling and cognitive behavioural therapy (CBT) have been shown to be highly effective in treating problematic gambling behaviours. If you are in Dhaka, Chittagong, Sylhet, Khulna, or any other major city in Bangladesh, consider speaking with a licensed mental health professional about gambling-related concerns. Many mental health practitioners in Bangladesh now have experience with behavioural addictions including gambling.
Financial Guidance: If gambling has created financial difficulties, speaking with a financial counsellor or your bank directly can help you understand your options. Services offered by banks such as BRAC Bank, Dutch-Bangla Bank, and City Bank include debt counselling and account restriction features that may help you manage access to funds while you recover. bKash and Nagad also offer transaction limit features at the mobile banking level.
Protecting children and young people from exposure to gambling content is a responsibility that kokozino takes very seriously. While our platform enforces strict age verification, we also recognise that the most effective protection for minors happens at home, through parental awareness and the use of filtering tools on shared devices.
If your household includes children or teenagers who have access to computers, tablets, or smartphones, we strongly recommend taking the following steps to prevent accidental or intentional access to gambling platforms.
If you have reason to believe that a minor has registered on kokozino or has been using an adult's account to gamble, please contact our support team immediately at [email protected] with the subject line "Underage Access Report". We will investigate the matter urgently and take all necessary steps to secure the account and prevent further access.
Our Technology: kokozino uses automated monitoring systems that flag account behaviour inconsistent with adult gaming patterns. These flags trigger a manual review by our compliance team, which may result in additional age verification checks or temporary account suspension pending investigation.
kokozino's responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to activate a deposit limit, request a time-out, initiate self-exclusion, or simply talk to someone about your gambling habits, we are here to help. All responsible gaming requests are treated with complete confidentiality and processed with priority.
The best way to contact our responsible gaming team is by email. Please send your request to [email protected] (plain text — not a clickable link). Include your registered account username, your full name as it appears on your account, and a brief description of what you need. Our team will respond within 1 hour during peak support hours (08:00–00:00 BST, UTC+6) and within 3 hours during off-peak hours.
We aim to action all responsible gaming requests — including account restrictions, deposit limits, and self-exclusion activations — within 1 hour of receipt during normal support hours. Limits that reduce your gambling activity (e.g., lowering a deposit limit, activating time-out, initiating self-exclusion) are applied immediately. Requests to increase limits or reopen accounts after a cooling-off period are subject to a minimum 7-day review.
Your Privacy: All correspondence related to responsible gaming is handled under our Privacy Policy and is kept strictly confidential. Your information will never be shared with third parties except where required by applicable law. For full details on how we process your personal data, please read our Privacy Policy at /privacy-policy.
All restricting controls — deposit limits, loss limits, time-out, and self-exclusion — take effect immediately upon request. No delays, no bureaucracy.
All data transmitted between your device and kokozino is protected by industry-standard SSL encryption, keeping your account and payment details secure at all times.
Every account undergoes mandatory KYC verification before real-money play is permitted. We enforce the 18+ age policy without exception across all products.
Our automated systems monitor player activity patterns and flag accounts that may show signs of problematic behaviour for review by our trained compliance team.
Our support staff are available around the clock, every day of the year. Responsible gaming queries are always handled with empathy, confidentiality, and priority.
Withdraw your funds at any time via bKash, Nagad, Rocket, or Upay. Your money is always accessible, including during a cooling-off period or after self-exclusion ends.
kokozino offers a wide range of games — from live casino and cricket betting to slots and fishing games — all within a safe, fair, and fully controlled environment. Set your limits, know your boundaries, and enjoy the game.